Terms & Conditions

The Generosity Water website at www.generositywater.co.za is owned and operated by Generosity Water (Pty) Ltd (“Generosity Water”), a private limited liability company, incorporates and registered in the Republic of South Africa with Registration Number 2014/163567/07 with head offices located at 11 Alice Street, Sandton, Johannesburg, 2196.

These Terms apply to your use of this website. By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them. They represent our entire agreement with you and supersede all prior terms, conditions, warranties and/or representations to the extent permitted by law. Please do not use our website if you do not agree to be bound by these Terms.

You are welcome to browse our Website for your own personal, non-commercial shopping and information purposes only. No other use is permitted without our prior written consent.

The unauthorised use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software, or the creation of any links to our website from any other site whatsoever, is strictly prohibited.

You agree to indemnify us against any loss, damage, harm, claim or any other cost whatsoever that we may sustain as a result of your use of our website and/or its contents contrary to these Terms.

We use cookies to identify the computer device with which you connect to our website. We reserve the right to restrict your use and access to our website or part thereof in the event of any unauthorized use.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms or if we believe the information provided by you is untrue, inaccurate or incomplete.

Any indulgence of extension of time granted to you shall not be construed as a waiver or variation of any of our rights or remedies in these terms or law.

Our Privacy Notice applies to any personal data or material shared on this Website. Find out more here

Content provided by Generosity Water

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to and owned by Generosity Water.

You are permitted to view, print or store electronically a copy of any information on our website, including these Terms, solely for your personal, lawful, non-commercial use. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

However, you are not permitted to use the content of our website, our logos or any product or other images that appear on our website without our prior written consent. Unauthorised use, reproduction, modification and/or distribution is strictly prohibited and constitutes an infringement of our or our licensors’ intellectual property rights.

Content provided by You

You represent to Generosity Water that you are either the author of the content that you contribute to this Website, or that you have the right (ie: have been given permission by the rights holder) and are able to contribute such content (e.g. pictures, videos, music) to the Website.

You agree that such content will be treated as non-confidential and you grant Generosity Water the right to use (including disclose, reproduce, transmit, publish, adapt or broadcast) the content you provide for purposes relating to its business.

Generosity Water may use the content for promotional, advertising and other purposes and you will not be entitled to any compensation for such use.

You warrant that your comments and  / or other inputs do not and will not violate the right(s) of any third party, including copyright, trademark, privacy or any other personal or proprietary right. You agree not to disclose, submit or offer any comments that are or contain any defamatory, unlawful, abusive or obscene material. We disclaim any liability towards any third party regarding your comments and you shall remain accountable towards any third party regarding any harm caused by your comments.

Generosity Water has the sole discretion to decide whether or not to use content provided to it. All intellectual property rights in this content remains with Generosity Water and its licensors.

While all reasonable efforts to ensure the accuracy of materials on our Website and to avoid disruptions, we are not responsible for inaccurate information, disruptions, discontinuance or other events which may cause you damage, either direct (e.g. computer failure) or indirect (e.g. loss of profit). Any reliance upon materials on this Website shall be at your own risk.

This Website may contain links to websites outside of Generosity Water. Generosity Water has no control over such third party websites, does not necessarily endorse them and accepts no responsibility for them, including as to their content, accuracy or function.

In the event that a third party website wishes to provide a link to this website, Generosity Water does not object to such linking provided there are no attempts at suggesting or implying affiliation and / or endorsement by Generosity Water.

Generosity Water reserves the right to amend these terms of use without prior notice. Please refer to this page from time to time to review these terms of use and any new information.

Any claim or dispute relating to this Website shall be governed by the laws of the Republic of South Africa.

Use of our website is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components.

We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our website or the purchase of any of our products or services.

You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services.

In the event that any clause contained in these Terms is invalid or unenforceable, then such clause shall not affect the validity or enforceability insofar as the remaining clauses of these Terms are concerned.

We shall not be regarded as having waived, or be precluded from exercising any right under these Terms by reason merely that we have provided any indulgence to you or we fail to exercise or delay exercising any right we may have, whether the same right or any other right.

This cookie notice applies to all Generosity Water websites and mobile applications (“Generosity Water Sites”).

Cookies are text files that are placed on your computer by websites that you visit. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. They are used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

We use the term “cookies” throughout this notice to also cover all similar technologies, such as web beacons SDK, log files, pixel tags. 

What types of cookies are used on Generosity Water sites?

We use the following types of cookies on Generosity Water sites:

Cookie categoriesAs long as necessary
a) Site functionality cookies
These cookies allow you to navigate the site and use our features, such as registration, logging in and product favourites. If you disable these cookies certain parts of the website will not function for you, for example, adding items to your basket, proceeding to checkout.
As long as necessary
b) Site analytics cookies
These cookies allow us to measure and analyse how you use our websites, apps and mobile platforms, to improve both its functionality and your experience.
90 days
c) Customer preference cookies
When you are browsing on our sites, these cookies will remember your preferences (like your language or location), and other information you choose to provide to us, so we can help tailor your experience and make it more relevant and personal to you.
90 days
d) Advertising or targeting cookies
These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We may also use the information obtained via these cookies to serve you with advertising that may be of interest to you based on your past online behaviour. We may share this information with other parties, including our partners.
90 days
e) Social media cookies
These cookies are used when you share information using a social media sharing button on a Generosity Water Site. The social network will record that you have done this. This information may be linked to targeting/advertising activities.
90 days

Generosity Water reserves the right to make any changes and corrections to the above without notice. Please refer to this page from time to time to review these and new additional information.

For further information about how your data is used (including controller details), please see our Privacy Notice.

At Generosity Water, we want you to enjoy your interaction with us whilst knowing that we value your Personal Data and that we protect it.

Here you will find an overview of how we process your Personal Data, the purposes for which we process it, and how you benefit. You’ll also see what your rights are and how you can contact us. Should  you want more details, you can get access to the full Privacy Policy here.

As legal requirements, business and technology evolves, Generosity Water reserves the right to make amendments to its Privacy Policy to remain compliant, without prior notice.

  • The Personal Data that you give to us, e.g., when you create an account, make a purchase, login on our websites, contact us, provide feedback, fill in a form, send us an email, call us, share content on a Generosity Water site or publicly share information about Generosity Water on social media.
  • The data that we create (e.g., when you make a purchase, and data that is collected automatically when you access one of our websites or apps, e.g., IP address, device ID, what browser you use or how you interact with Generosity Water sites before or after having a Generosity Water account. You can see our Cookies Policy for more information on these technologies.
  • Data collected from other legitimate sources such as Generosity Water promotional partners, from public sources, data from your interaction with our advertising, or Personal Data that is part of your profile on a social network and that you have made available to us.

We limit the disclosure of your Personal Data to others, however we do need to disclose your Personal Data in certain instances and mainly to the following recipients:

  • Companies within the Generosity Water, where required for our legitimate interests or with your consent;
  • Third parties engaged by us to provide services such as administering Generosity Water websites, applications and services (e.g. features, programs, and promotions) available to you, subject to appropriate protections;
  • Credit reporting agencies/debt collectors, where permitted by the law and if we need to verify your creditworthiness (e.g. if you choose to order with invoice) or collect outstanding invoices; and
  • Relevant public agencies and authorities, if required to do so by law or a legitimate business interest.

Transfer of your personal data

We may process your Personal Data outside of the country in which you are based, for the purposes set out in this Policy. When we transfer your Personal Data to other countries, we take reasonable steps to ensure that applicable laws are being followed.

In the event that we need to share your Personal Data with relevant third parties for purposes set out in this Policy, we will ensure all reasonable steps are taken to ensure all applicable laws are followed.

Generosity Water reserved the right to process and furnish your Personal Data with its affiliated companies for the purposes as set out in this Policy. In ensuring the protection of your Personal Data, we will take all reasonable steps to follow all applicable laws pertaining to the above.

What are your rights over your Personal Data?

Whenever we ask you to provide us with any Personal Data, you will be told why we need it and how it will be used. Your Personal Data will only be processed for the purposes set out in our Privacy Policy, or any other further purposes notified to you before the processing begins. If you choose not to provide Personal Data when we ask you, this may limit the services we can offer you. For example, if you do not provide your address, we cannot deliver your order.

Data security and retention

Your privacy is important to us and therefore any information that you upload on our website will be stored on a secure server. Our secure server encrypts your identity number and payment card details in order to minimize the risk of unauthorised disclosure or interception. Our website makes use of ‘cookies’ which collect data about the device that you use to access our website. The cookies minimize the possibility of unauthorised access to, and disclosure of, your personal information. We will not disclose, sell or rent your personal information to third parties without your consent unless we are compelled to do so by law.

Whilst all reasonable efforts are taken to ensure that your personal information and/or credit card details are protected as they travel over the internet, we cannot guarantee the absolute security of any information you exchange with us.

Scope of this Policy

Please read this Privacy Policy (“Policy”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it. This Policy applies to individuals who interact with Generosity Water services as consumers (“you”). This Policy explains how your Personal Data is collected, used, and disclosed by Generosity Water (“Generosity Water, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data is used.

This Policy covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Consumer Engagement Service, points of sale and events. Please note that We might aggregate personal data from different sources (website, offline event). As part of this, we combine Personal Data that was originally collected by different Generosity Water entities or Generosity Water partners. Please see Section 9 for further information on how to object to this.

If you do not provide necessary Personal Data to us (we will indicate to you when this is the case, for example, by making this information clear in our registration forms), we may not be able to provide you with our goods and/or services. This Policy may change from time to time without prior notice.

Personal data of children

We do not knowingly solicit or collect personal data from children below the age of 18. If we discover that we have unintentionally collected personal data from a child below 18, we will remove that child’s personal data from our records immediately. However, Generosity Water may collect personal data about children below the age of 18 years of age from the parent or guardian directly, and with the parent and / or guardian’s explicit consent.

Cookies/similar technologies

Please see our Cookie Policy to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Uses made of your personal data

The following paragraphs describe the various purposes for which we collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

You may visit the website without providing any personal information. The website servers will in such instances collect the IP address of your computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the website, pages viewed, etc. Generosity Water uses this information to determine the use of the website, and to improve the content thereon. We provide more detailed reasons below:

What We use your Personal Data for

Consumer service

We use your Personal Data for consumer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

Contests, marketing and other promotions

With your consent (where required), we use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purpose. For specific information about our contests / promotions, please see the official rules or details posted with each contest / promotion.

Third party social networks

We use your Personal Data when you interact with third party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that we obtain about you, and find out how to opt out by reviewing the privacy policies of the relevant third party social networks.

Personalisation (offline and online)

With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so.

For example, we remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent where required, we also show you specific Generosity Water content or promotions that are tailored to your interests.

The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose.

Other fulfilment

We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities.

Other general purposes (e.g. internal or market research, analytic, security)

In accordance with applicable laws, we use your Personal Data for other general business purposes, such as maintaining your account, conducting internal or market research and measuring the effectiveness of advertising campaigns. We also use your Personal Data for management and operation of our communications, IT and security systems.

Disclosure of your personal data

In addition to the Generosity Water entities mentioned in the data controllers & contact section (see Section 12), We share your Personal Data with the following types of third party organisations:

Service providers

These are external companies that we use to help us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on our behalf for the specific tasks that they have been requested to carry out, based on our instructions and legal requirements, and are required to keep your Personal Data confidential and secure.

Credit reporting agencies/debt collectors

To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that we use to help us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes

Except in situations where you have given your consent, we do not license or sell your Personal Data to third party companies for their own marketing purposes.

Retention of your personal data

Generosity Water takes every reasonable step to ensure that your personal data are only processed for the minimum period necessary for the purposes set out in this Privacy Policy. The criteria for determining the retention period for your Personal Data are:

(a) Generosity Water will retain copies of your Personal Data that allows for identification only for as long as:

(i) We maintain an ongoing relationship with you (e.g. where you are included in our mailing list and have not unsubscribed)

(ii) Your Personal Data is necessary in connection with the purposes set out in this Privacy Notice and we have a valid legal basis,

In addition, if any relevant legal claims are brought, we may continue to process your Personal Data for such additional time necessary in connection with that claim.

Your rights

Where provided by law, you can (i) request deletion, the portability, correction or revision of your Personal Data; (ii) limit the use and disclosure of your Personal Data; and (iii) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, we will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations.

Please note that we require our registered consumers to verify their identity before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

Your choices about how we use and disclose your personal data

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies

You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used.

Advertising, marketing and promotions

You consent for your Personal Data to be used by Generosity Water to promote its products or services through tick-box(es) located on the registration forms or by answering the question(s) presented by our representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To unsubscribe from marketing communications sent by any medium, including third party social networks, you can opt-out at any time by unsubscribing through links available in our communications, logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CES. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online)

You as the user will have the option to select the type and amount of information you would like Generosity Water to receive for a personalised experience. If you decide that you no longer wish to benefit from this personalization, you can send us an email at info@generositywater.co.za to amend your preferences.

Targeted Advertising

Generosity Water partners with ad networks and other ad serving providers (“Advertising Providers”) that provide advertising services on behalf of us and other non-affiliated companies on the Internet. Some of those advertisements are tailored to your interests based on information collected on Generosity Water sites or on non-affiliated websites over time.

It is much easier for you as the user to opt-out from this type of marketing and advertising from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, the user can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading various applications from the iOS or Android App Store.

Generosity Water respects your privacy as a user, and you can opt-out from being included in Generosity Waters advertising services on supported devices: Your iOS mobile device may provide a “Limit Ad Tracking” setting. On Android devices, your settings may allow you to “Opt out of Interest-Based Ads”. When you have opted out using this setting on a device, Generosity will not use website information collected from that device to infer your interests. By accessing your device location service settings, you as the user can precisely allow or not allow the Websites/apps your location, microphone, photo access, etc.

Changes to this Policy

If We change the way We handle your Personal Data, We will update this Policy. We reserve the right to make changes to our practices and this Policy at any time, please check back frequently to see any updates or changes to our Policy.

Data controllers & contact

To ask questions or make comments on this Policy and our privacy practices, please contact us by sending an email to info@generositywater.co.za.

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